IP Network Solutions

This is the lifeline of your users, the way you make certain you are getting the full value of your network and the information and systems attached to it.  A network that no one can use is a waste of your resources.

For the Department of Homeland Security, the US Army, the US Air Force and various other organizations and agencies, IPNS has not only maintained multi-tier help desk and enterprise service desks (ESDs) for these agencies and organizations, but also pioneered the use of knowledge-base support, or “Tier 0” for user self-help through providing an ever-growing database of standard problems and resolutions for the users.

The experience to identify and resolve issues, even remotely, coupled with the “Tier 0” solution means that the long-term sustainability of your systems goes up, as your costs go down, resulting in a classic win-win for you and your people that are increasingly reliant on the enterprise infrastructure we help support.